B2B Web Customer Return Policy

Effective Date: March 31, 2026

1. Overview

This Return Policy governs all business-to-business (B2B) purchases made through our website. By placing an order, your organization agrees to the terms outlined below. Black & Company Industrial and Safety reserves the right to update this policy at any time; the version in effect at the time of purchase will govern your transaction.

2. Return Eligibility & Window

Eligible returns must be initiated within 30 days of the confirmed delivery date. To qualify, items must be:

• Unused and in original, resalable condition
• In original, undamaged packaging with all components, manuals, and accessories included
• Accompanied by proof of purchase (order number or invoice)

Returns that do not meet these conditions may be refused or subject to additional deductions.

 3. Restocking Fee

All approved returns are subject to a 10% restocking fee of the original purchase price. This fee covers inspection, repackaging, and inventory processing. The restocking fee will be deducted from your refund or credit at the time of processing.

4. Defective or Damaged Goods

If you receive an item that is defective or was damaged in transit, please notify us within 5 business days of delivery. To expedite resolution, include:

• Your order number
• A description of the defect or damage
• Photographs clearly showing the issue

Upon verification, we will arrange for a replacement, repair, or full refund at no additional cost to your organization. Restocking fees do not apply to confirmed defective or damaged items.

5. Exclusions — Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products
• Hazardous materials or regulated goods
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase
• Products that have been installed, used, or altered
• Items missing original packaging or components

6. How to Initiate a Return

To begin a return, contact our B2B support team at [email protected] or 217-352-5167 with your order number and reason for return. Our team will review your request and respond within 2 business days. Unauthorized returns (those without prior approval) will not be accepted and may be returned to sender at the customer’s expense.

7. Refunds & Credits

Once a return is received and inspected, refunds or credits will be issued within 5 business days. Refunds will be applied to the original payment method or as account credit, per your preference. Shipping costs are non-refundable unless the return is due to our error or a confirmed defect.

For questions about this policy, please contact us:

[email protected]  |  217-352-5167